This company is awesome! I called for service after another company cleaned my dryer vent. After the other company cleaned the dryer vent and after we replaced our new dryer with a different dryer, we were still having issues. The other company was scheduled to come back to check but I was really concerned that the tools they use would not be able to get our dryer vent fully cleaned. Therefore, I called West Houston Dryer Vent. I called after business hours but the owner returned my call. Although they were already booked the following day, he actually offered to come out to my home and check out the issue (no fee) even though I arranged the first company to come back. He was so extremely helpful and walked me through all the things that should have been done and he did them as well. The fact that Joel did this without even knowing us shows how much he cares about ensuring folks get the right service. For any future dryer vent work, I will certainly call West Houston Dryer Vent and I will be informing all of my friends, family and neighbors of this great company!